As a Senior Service Designer, your role will include understanding and shaping experiences for clients, intermediaries, and staff. We take a holistic end-to-end perspective on unpacking problems, finding opportunities, and supporting strategic thinking and decision making to maximise both customer and business value.
In this role you will work closely with channel stakeholders to frame problems or opportunities by understanding and articulating client and staff experiences, mapping systems, diagnosing and clarifying issues and optionality, and designing preferred futures. You will use a customer-centred approach to design data-led solutions within a complex ecosystem.
- 5-7 years’ experience in service design, strategic design, and/or experience design and the strong research, design, and strategic communication skills that come with this level of experience
- Bachelor’s degree in design (graphic, industrial, HCI, interaction) or equivalent practical experience
- Strong portfolio highlighting knowledge and experiences in Service Design across varied users, business problems, and contexts
- Ability to work with mid- and senior-level stakeholders to shape project approaches, constructively challenge thinking, and develop concepts and recommendations
- Expertise in using exploratory, generative, and evaluative research to uncover customer pain points and opportunities
- Consulting and/or financial services background preferred
