Senior Service Designer – Digital Banking
We’re partnering with a leading financial services organisation to hire a Senior Service Designer to join a strategic design team shaping the future of digital banking experiences.
This role sits within a large retail banking environment and focuses on improving experiences across personal banking, deposits, business banking and wealth management. The team takes a holistic, end-to-end approach to understanding complex customer and organisational challenges, identifying opportunities and supporting strategic decision-making.
As a Senior Service Designer, you’ll work closely with senior stakeholders across the organisation to unpack complex problems, map systems and customer journeys, and help define future-state experiences. You’ll use research, systems thinking and service design methodologies to identify pain points, clarify opportunities and design solutions that deliver both customer value and business impact.
This role involves collaborating with product, technology and operational teams to frame problems, run discovery and research activities, and translate insights into strategic recommendations and tangible design outcomes.
What we’re looking for
- 5-7 years’ experience in Service Design, Strategic Design or Experience Design
- A strong portfolio demonstrating end-to-end service design across complex organisations
- Strong research capability, including exploratory, generative and evaluative research methods
- Experience mapping complex ecosystems and designing customer-centred services across multiple touchpoints
- Confidence working with mid-to-senior stakeholders, helping frame problems and shape strategic direction
- Strong storytelling and strategic communication skills
- Consulting or financial services experience is beneficial but not essential
This is a great opportunity for a strategic, systems-thinking designer who enjoys tackling complex challenges and shaping the future of digital banking experiences.
