Reporting to the Head of Strategy, Design and Research. This role is pivotal in shaping the future of service offerings, spanning the entire design lifecycle.
Requirements
- Qualifications in behavioural economics, design, engineering, innovation or a related field
- Capability in design tools such as Adobe Creative Suite, Sketch or Figma
- Proven experience as a Service Designer with a portfolio that showcases successful service innovation
- Strong background in research, design, facilitation, innovation and execution.
- Experience in end-to-end journey mapping
- Advanced analytical and numeracy capability
- Exceptional communication and collaboration skills
- Strong leadership and project management skills
