AI & Emerging Technology Projects
We partner with leading Australian enterprises to help them reimagine customer experiences, strengthen trust, and scale intelligent systems through AI and emerging technology.
Our role is to find, assemble, and embed high-performing teams – connecting visionary leaders with the specialist talent needed to turn innovation into measurable impact.
Conversational AI Program - National Transport & Travel Group
We were engaged to build a new Conversational AI capability, transforming how customers interact across web, app, and voice channels.
Working with design, product, and engineering leadership, we assembled a cross-functional team including a Lead Conversational Designer, Service Designer, and AI Interaction Specialist.
Together they are designing, testing, and operationalising context-aware, human-centred experiences powered by natural-language models. Three Brightbox contractors remain embedded in active delivery squads.
Machine Learning & Cyber Risk Modernisation – Major Australian Bank
Partnered with a top-tier bank to support both a machine-learning platform expansion and a cyber risk uplift program across retail banking.
We delivered end-to-end recruitment for Product Owners, Data Scientists, ML Engineers, and Cybersecurity Leads, enabling advanced fraud detection, risk scoring, and predictive analytics.
This program embedded AI-driven decisioning into core banking processes while strengthening CPS 234 compliance via advanced threat detection.
Brightbox continues to be their trusted partner for complex design roles, placing designers across design systems, accessibility, and strategic design.
AI-Enhanced Sales Optimisation & Design Build – Health Insurance Provider
Retained to build a Digital Sales Performance team driving AI-powered personalisation and bottom-of-funnel optimisation.
We placed CRO Specialists, Digital Analysts, Experimentation Managers, and Growth Product Managers, integrating predictive modelling and personalisation into sales journeys for measurable uplift.
Over 24 months we also scaled their design capability, embedding 20–30 designers across design systems, service design, and conversational AI, helping establish a best-in-class digital design function.
Accessibility & Security Innovation - Telecommunications Leader
Partnered with a national telecoms provider to staff a dual-stream innovation program spanning AI accessibility and next-generation cybersecurity.
On the accessibility front, we recruited Inclusive Designers, Accessibility Innovation Leads, and Front-End Engineers to extend AI-enabled assistive technology and IoT integration.
In parallel, we secured Security Architects, Cloud Security Engineers, and Threat Intelligence Analysts to embed zero-trust principles and AI anomaly detection across the 5G network ecosystem.
Agentic AI Workflow Automation - Confidential Client
Engaged to build a specialist team for a greenfield Agentic AI program, enabling autonomous digital agents to execute multi-step workflows without human intervention.
We placed AI Agent Engineers, LLM Optimisation Specialists, Prompt Architects, and Product Managers to design, deploy, and govern intelligent systems orchestrating end-to-end business processes across sales and operations.
The program delivered major efficiency gains, integrating with enterprise systems and freeing teams to focus on higher-value strategic work.
Shaping the Future of AI Talent
Across every engagement, our focus remains constant – to help organisations experiment responsibly, scale intelligently, and lead confidently with AI.
We work across Conversational AI, Agentic AI, ML Engineering, Cyber Risk, Accessibility Innovation, and Intelligent Automation – helping our clients build the teams that are building the future.