We’re partnering with a large Australian consumer business currently investing heavily into the evolution of its digital ecosystem and customer experience capability. As part of that growth, they’re looking for an experienced Lead Designer to help shape the future direction of a major mobile product used by millions of customers every year.
This is a senior, hands-on leadership role for someone who enjoys operating at both strategic and execution level. You’ll play a key role in defining experience direction across complex mobile journeys, partnering closely with Product, Engineering, and senior business stakeholders to shape customer outcomes, influence roadmap direction, and elevate the overall quality of design delivery across the organisation.
The environment itself is large-scale and highly cross-functional, so the role requires someone comfortable navigating complexity, balancing stakeholder priorities, and bringing clarity to ambiguous problem spaces. At the same time, this isn’t a role where you sit removed from the work. They’re looking for someone who still loves design craft, enjoys coaching teams through challenges, and can lead by example through strong product thinking, systems thinking, and customer-centred design principles.
Alongside driving experience direction, the role will also involve mentoring and supporting other designers across the team, helping uplift capability, improve collaboration, and strengthen design maturity more broadly. There’s a strong focus internally on simplification, consistency, and delivering more connected end-to-end customer experiences across the ecosystem.
We’re looking for someone who brings:
- Strong experience leading digital product design within large-scale or complex environments
- Deep mobile app design experience across customer-facing products
- Strong end-to-end product thinking across discovery, strategy, delivery, and optimisation
- Experience working closely with Product and Engineering within cross-functional delivery teams
- Strong communication and stakeholder management capability
- A clear perspective on design quality, usability, accessibility, and experience consistency
- Experience mentoring, coaching, or leading other designers
- The ability to operate strategically while still remaining hands-on and close to the work
This is a genuinely exciting opportunity for someone who enjoys solving complex customer problems at scale, influencing the future direction of digital experiences, and working within a business where design has strong visibility and impact across the organisation.
